Manus [TEST]

Unpaid WebDev billing has two stages

Site still works, with a banner on top: "This site may be paused or limited due to a billing issue. Site admins can restore access by updating billing in Manus." This means the monthly AI/integrations allowance is used up and the top-up wallet is empty. Two variants exist (auto top-up off vs on) with the same text.

Site goes down with the page stating “Site unavailable due to unpaid billing, Contact owner to update billing in Manus to bring it back.” This means the monthly cloud hosting allowance is used up and the top-up wallet is empty.

1. Site still works, with a banner on top: "This site may be paused or limited due to a billing issue. Site admins can restore access by updating billing in Manus." This means the monthly AI/integrations allowance is used up and the top-up wallet is empty. Two variants exist (auto top-up off vs on) with the same text.
 
2. Site goes down with the page stating “Site unavailable due to unpaid billing, Contact owner to update billing in Manus to bring it back.” This means the monthly cloud hosting allowance is used up and the top-up wallet is empty.

Full-page blocks that are not billing

"This site has been blocked." with a Contact support button → moderation takedown, or the owner's whole account is blocked.

"You don't have permission to view this page." → the site is set to private/team-only and the visitor is signed in with the wrong account.

"This page could not be found (404)" → never published, custom domain not verified yet, or the project was deleted.

- "This site has been blocked." with a Contact support button → moderation takedown, or the owner's whole account is blocked.
   
- "You don't have permission to view this page." → the site is set to private/team-only and the visitor is signed in with the wrong account.
   
- "This page could not be found (404)" → never published, custom domain not verified yet, or the project was deleted.

When using WebDev functionality, you may encounter the following error pop-up messages:

<code>Error text related to usage top-up failed</code>

<code>Payment overdue - enable auto-pay or adjust spending limit to keep your site running and avoid suspension. Contact owner to update billing in Manus to bring it back.</code>

- Go to your account settings page
   
  
   
- Find the Usage option
- Check the Website usage &amp; billing section
   
  
   
- Confirm whether there is insufficient usage
   


- Step 1: Check Usage Status
  - Go to your account settings page
     
    
     
  - Find the Usage option
  - Check the Website usage &amp; billing section
     
    
     
  - Confirm whether there is insufficient usage
     


- Situation A: Insufficient Usage
 - If confirmed that the problem is caused by insufficient usage:Top up your account or manually enable auto-deduction functionality.
 - Note: The error message will continue to display on the interface and cannot be manually removed until the problem is completely resolved.
 
 
 
 
- Situation B: Unrelated to Usage
 - If after checking you find sufficient usage but still encounter errors: Please contact the customer service team for further inspection and handling. The customer service team will assist you in troubleshooting the specific cause and resolving the problem.

- Step 2: Handle According to Situation
 - Situation A: Insufficient Usage
 - If confirmed that the problem is caused by insufficient usage:Top up your account or manually enable auto-deduction functionality.
 - Note: The error message will continue to display on the interface and cannot be manually removed until the problem is completely resolved.
 
 
 
 
 - Situation B: Unrelated to Usage
 - If after checking you find sufficient usage but still encounter errors: Please contact the customer service team for further inspection and handling. The customer service team will assist you in troubleshooting the specific cause and resolving the problem.

How long will it take for the error message to disappear after topping up?

How can I avoid this type of problem from happening again? ​

- How long will it take for the error message to disappear after topping up?
- How can I avoid this type of problem from happening again? ​

What should I do when encountering WebDev usage errors?

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What should I do when encountering WebDev usage errors?

Problem Description

Error Type 1:

Error Type 2:

Solution Steps

Step 1: Check Usage Status

Step 2: Handle According to Situation