If you wish to request a subscription refund, please log in to the Manus account you want to refund. To smoothen the process, please provide the following details to our Help Centre AI Chatbot:

After which, our support team will contact you as soon as possible.

If you meet the refund conditions, we will process the refund in accordance with our refund policy. After the refund is processed, the refunded amount will be returned to your original payment account within 1-15 business days.

Alipay payments can only be refunded through the original payment method within 90 days of the original payment. If more than 90 days have passed, Manus cannot return the refund to the original Alipay transaction, even if the request otherwise meets our refund criteria.

This limitation comes from the payment provider. For details, see Stripe’s official Alipay documentation. If you are unsure whether your payment is within the 90-day window, contact Support and provide your Manus order or invoice number so we can verify the transaction.

For subscriptions made through Apple, refunds must be requested directly from Apple. You can apply for a refund from Apple through this Apple refund guide.

Cue phone-number purchases are handled separately from Manus membership refunds.

During Cue’s initial launch period, refunds are available for both used and unused purchased phone numbers. Please contact our support team for assistance.

If you have already canceled the phone-number subscription, our team can check whether the refund has also been completed.

Common related FAQs: